Diary of a cloud backup – part 3 – Thanks for the refund memopal

Day 27 – 31.5Gb uploaded

0.86 Gb/day 0.36 since moving to ADSL2+
I have not managed to upload anything since day 25.  The memopal service is terribly unreliable and during this period their support team has not replied to a single email.  So today I have decided to try and get them to return my money and cancel the service.  I sent them the following email.

Please could you return my money.  Your service is too unreliable for me to use.  Its been refusing to upload files for three days now.  A backup service has to be more reliable than this.

Many thanks.

It will be interesting to see if I can get my money back.  In the meantime I would not recommend memopal to anyone.

Day 29 – Promise of a refund.

Memopal have promised to return the funds I will post here when they do:

Dear Martin,

well notesd with thanks.
As promised we will provide to refund you.
Once done you will receive a notification e-mail (by the next 20 days).

with regards,
Walter

In the meantime my quest for a linux/mac/windows offline backup will continue. I have learned an important lesson. Check the service first if possible. In fact my ideal service would be one that you pay for once the 75Gb has managed to upload.

May 13th 2010

On this day Memopal finally returned my funds. I did have to chase, but in the end they paid up. Thanks Memopal.