Published at DZone with permission of its author, Eric Genesky. (source)
Yesterday, Google introduced a collection of support packages for services on Google Cloud Platform detailed below. You can read the rest at the official post.
Bronze: All customers get access to online documentation, community forums, and billing support. (Free)
In addition to Bronze, you can email our support team for questions
related to product functionality, best practices, and service errors.
- Gold: In addition to Silver, you'll receive 24x7 phone support and consultation on application development, best practices or architecture for your specific use case. (Starts at $400/month)
The most comprehensive and personalized support. In addition to Gold,
you’ll get direct access to a Technical Account Manager team. (Contact Sales for more information)
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